Frequently Asked Questions

ARE DRESSES DELIVERED EXACTLY THE SAME AS IN THE PICTURES ON YOUR WEBSITE?

Yes – the dress you will receive will be exactly the same as shown on our website

HOW MANY GUESTS CAN I BRING WITH ME IN STORE?

We are happy if you bring your bridal party to find your dress however if you exceed 6 people please let us know when making your appointment. 

DURING THIS TIME OF COVID-19 WE ARE ALLOWING THE BRIDE PLUS TWO GUESTS (3 PEOPLE MAX) AT A TIME IN-STORE - BOOKINGS ESSENTIAL

DOES ALTERATIONS COST EXTRA?

All cost for alterations is an extra expense. You can ask for a rough quote for alterations on first fitting.

WHICH DELIVERY COMPANY DO YOU USE AND WHAT IS THE SHIPPING COST?

We use Australian Standard Post for Australian deliveries and TNT or DHL for international deliveries.

 

DO YOU ACCEPT RETURNS?

Yes we do accept returns subject to our Terms and Conditions.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Paypal, Visa and Master Card

 

WHO SHOULD I CONTACT IF I HAVE ANY FURTHER QUESTIONS OR COMMENTS?

Please e-mail your questions to val@weddingwhispers.com.au and we will respond to your query within 24 hours.